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ServiSES

Maintenance contracts

Reliable. Predictable. Efficient.

1st Level-Support

1st Level-Support

SES-Basic
SAR / ILR

SES-Advanced
SAR / ILR

SES-Premium
SAR / ILR

Availability by phone
(during business hours)
for free
for free
for free
Remote Support

contains
20 hours/year

contains
30 hours/year

contains
50 hours/year

Execution

within 8h

within 5h

within 3h

Process optimization

paid

paid

10h/year included

Hotline (24/7)

on request
2.500 €

on request
2.000 €

included

Field Service

Field Service

SES-Basic
SAR / ILR

SES-Advanced
SAR / ILR

SES-Premium
SAR / ILR

On-Site-Service

paid

paid

2 days included

Annual maintenance based on checklist

on request

included
1/year

included
1/year

Machine capability study

paid

paid

included
1/year

Trainings

1 day included

2 days included 

3 days included

Execution

within 48h

within 32h

within 24h

Price

Order No./PriceOrder No./PriceOrder No./Price
Order No./Price/Year: SAR

428210 / 2.800 €

428212 / 4.800 €

428214 / 9.800 €

Order No./Price/Year: SAR

428211 / 2.800 €

428213 / 6.950 €

428215 / 11.195 €

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