How to reach us

• Phone – for fast assistance and urgent issues
• E-mail – for questions, documentation, and non-urgent requests
• Ticket portal – for transparent processing including status updates, history, and tracking

What we do in 1st Level Support

• Receive & qualify your request (symptom-based, targeted questions)
• Initial troubleshooting based on standard checks and experience
• Immediate actions & recommendations to restore operation quickly
• Support with settings and operation (basic parameters, typical application topics)
• Documentation of the solution and/or next steps in the ticket

Product-specific support

• Panel separators: support with separation quality, parameters, and typical causes (e.g., misalignment, burrs, inconsistent results).
• Axes: help with homing/reference, positioning, sensors/signals, and basic mechanical checks.
• Valves: support with switching behavior, pressure/flow topics, and actuation/control.

Involving specialists – when appropriate

If an issue requires deeper analysis, we involve our Second/Third Level specialists as needed. All relevant information is clearly documented in the ticket so our experts can continue without delay.